Privacy Policy ak866 — Our Commitment to Protecting Your Data

Ak866 collects your personal information through several channels — primarily during the account registration process, daily platform use, and interactions with our support team. Below are the categories of data we collect along with their specific purposes:

Every piece of data we collect has a clear and legitimate purpose. ak866 uses your personal information solely for the following purposes and nothing beyond that:

• Account Management — Creating, verifying, and managing your user account, including the mandatory KYC process.
• Transaction Processing — Ensuring deposits and withdrawals are processed securely and promptly to the correct account.
• Platform Security — Detecting and preventing fraudulent activity, money laundering, and unauthorized access to your account.
• Customer Support — Helping you resolve issues, answering enquiries, and providing the technical assistance you need.
• Service Communications — Sending important notifications regarding your account, changes to terms, promotions you are eligible for, and security updates.
• Responsible Gaming — Monitoring usage patterns to identify signs of problem gambling and offer appropriate support.
• Service Improvement — Analyzing usage patterns in aggregate (not individually) to enhance the platform experience.

Ak866 does not use your data to make automated decisions that significantly affect you without appropriate human oversight.

Ak866 does not share your personal information with outside parties except in the following limited and controlled circumstances:

• Payment Providers — Required information is shared with approved payment processors (such as FPX, DuitNow, and e-wallets) solely to complete your financial transactions.
• Identity Verification Providers — KYC data is shared with trusted third-party identity verification services for compliance purposes only.
• Legal Requirements — Information may be disclosed to the relevant authorities if required by a court order or applicable Malaysian law.
• Fraud Prevention — In cases of suspected fraud or financial crime, relevant information may be shared with law enforcement agencies.

Ak866 continually invests in the latest security infrastructure to ensure your personal data remains protected at all times. The security measures we implement include:

• Data in transit is encrypted using TLS 1.3 protocol and regularly updated 256-bit SSL certificates.
• Data at rest is encrypted using the AES-256 standard for all personal and financial information.
• Strict internal access controls — only staff with a specific operational need may access user data.
• 24/7 security monitoring with an automated intrusion detection system that identifies suspicious activity in real time.
• Regular security audits by independent third parties to test the resilience of our data infrastructure.
• Two-factor authentication (2FA) is available for all user accounts as an additional layer of protection.

Ak866 uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. The following are the categories of cookies we use:

• Essential Cookies — Required for core platform functions such as login, game sessions, and security. Cannot be disabled as the platform will not function properly without them.
• Preference Cookies — Remembering your settings and preferences (language, display) so you do not need to reconfigure them each time.
• Analytics Cookies — Helping us understand how users interact with the platform in aggregate to improve design and functionality.
• Security Cookies — Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some areas of the ak866 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the ak866 privacy policy, you have the following rights regarding your personal data:

Ak866 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by Malaysian law.

• Active account data — Retained for as long as your account is active or until you request deletion.
• Financial transaction records — Retained for a minimum of 7 years from the transaction date in accordance with Malaysia's financial legal requirements.
• Security logs — Retained for 12 months for investigation purposes in the event of a security incident.
• Support communication records — Retained for 2 years to enable follow-up and continuous service improvement.
• Closed account data — Certain information may be retained for a period stipulated by law following account closure.

Upon expiry of the retention period, your data will be securely deleted or anonymised in a form that can no longer be linked back to you.

Ak866 reserves the right to amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data.

• Material changes will be communicated to users via registered email at least 14 days before the effective date.
• Notice of changes will also be prominently displayed on the platform's main page throughout the notification period.
• The "Updated" date at the top of this document will always reflect the latest version in effect.
• Continued use of the platform after the effective date of any amended policy constitutes acceptance of the new terms.

If you have any questions, concerns, or complaints regarding how ak866 handles your personal data, our Data Protection Officer team is ready to assist.

• Reach us via LiveChat available 24/7 directly within the ak866 platform.
• Email us at [email protected] with the subject line "Privacy Inquiry".
• We are committed to responding to all privacy-related enquiries within 3 business days.
• For official complaints relating to data protection, you may also refer to the Department of Personal Data Protection Malaysia.